About


History
CTSGI was formed in March of 2002 as the result of an acquisition of resources and intellectual capital from another technology consulting firm.  Our consultants have created high impact Infrastructure Management solutions for JPMorgan/Chase, Computer Sciences Corp, First USA Bank/BankOne, Florida Power and Light, Booz Allen Hamilton, Charter Communications, Novell, Looking Glass Networks, Sprint, Cable & Wireless, Public Service Energy Group (PSE&G), TECO Energy and various branches of the United States Government.

Approach
CTSGI has a deep understanding of the complexity of Infrastructure Management and direct experience in the planning, design and implementation of advanced multi-vendor management solutions.  CTSGI has developed a comprehensive approach to Infrastructure Management requirements that is directly linked with key business issues.  Solutions are crafted to enhance service performance while containing costs and maximizing return on investment. 

Vendor Alliances
CTSGI maintains strong relationships with key technology management hardware and software vendors.  This allows us to solve problems quickly when they arise as well as influence product features and direction. 

"End-to-End” Management
CTSGI strongly believes that there are significant benefits to be gained through the deployment of an integrated solution to address the management of networks, systems and applications as a unified service delivery vehicle. This is the only way that true, end-to-end service performance can be assured while controlling operational costs and enhancing customer and end-user satisfaction.

People, Process & Technology – Key to Success
CTSGI consultants work with the client staffs to design and implement the essential operational processes and organizational changes that allow real business benefits to be gained from the proposed technical solution.  This inclusive approach also addresses the reality that a technological solution alone will not solve most business issues.

Repeatable Solutions
CTSGI has developed a reference architecture that integrates a series of best-of-breed products to deliver a broad set of leading management capabilities. This approach allows CTSGI to accelerate project timelines, minimize risks and reduce the overall cost of the solution.

Scalability
CTSGI understands that the management architecture must be scalable to support changes to infrastructure, including rapid expansion in capacity, geography or technology support. Distributed management is one key technique that CTSGI has embraced to allow the management solution to adapt to rapidly changing business and operational environments.

Training
CTSGI works with many infrastructure management products and suites.  In many cases, there are several “correct” ways to utilize these tools to provide an effective solution.  Understanding the capabilities and limitations to a particular product set is key to this approach.  Our consultants can provide on the job or classroom training based on real world experience.